| Industry | Non-profit organisation |
| Date | October 2024 |
Spinal Cord Injuries Australia (SCIA) is dedicated to creating an inclusive society for individuals with spinal cord injuries. To support their vision, SCIA relies on a robust IT infrastructure and responsive technical support, enabling their team to focus on delivering critical services to the community. Initially, SCIA engaged cubesys to provide essential managed services. Over time, this partnership has grown into a strategic alliance that drives operational efficiency and long-term success for SCIA.
“Working with cubesys has been a game-changer for SCIA. Their proactive approach and comprehensive managed services have not only streamlined our operations but also empowered us to focus on strategic initiatives. cubesys’s ability to anticipate our needs and deliver tailored solutions makes them an invaluable partner. I confidently say, ‘cubesys have got me,’ and they truly are a partner to move forward with.” Daniel Castle, CIO, SCIA
The Challenge
SCIA faced a range of IT management needs that required expert support. Their reliance on technology—spanning service desks, cloud solutions, device management, and cybersecurity—meant they needed a trusted partner to manage these systems efficiently while keeping costs in check. With the goal of focusing on strategic initiatives, SCIA turned to cubesys for comprehensive managed services, allowing their team to shift focus from day-to-day IT operations to broader organisational goals.
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cubesys’s 80/20 Approach
At the heart of this partnership is cubesys’s 80/20 approach, which enables SCIA to focus on the 20% of tasks that drive critical impact, while cubesys manages the remaining 80% of routine operations. By relieving SCIA of the burden of everyday IT management, cubesys empowers SCIA to focus on their mission to deliver essential support services to their community.
This proactive approach is rooted in cubesys’s enterprise DNA, with services designed to anticipate SCIA’s needs. From resolving operational challenges such as printer management and blocked emails, to managing more complex undertakings like moving SCIA’s Azure IVO system to Azure Virtual Desktop (AVD), cubesys ensures SCIA can stay ahead in a rapidly evolving technological landscape.
Key Solutions Delivered
- Service Desk & Account Management: Centralised, responsive IT support for SCIA’s staff and operations.
- Microsoft 365 Core: Streamlining communication and collaboration tools across SCIA’s teams.
- Azure IVO System Migration to AVD: Facilitating shared access and improved collaboration for SCIA’s Independent Living and Equipment Services (IVO) team.
- Cybersecurity Event Management: Proactive management of critical cybersecurity incidents, ensuring the safety and integrity of SCIA’s systems.
- Setup of the Wheelchair Access Team: Technical support provided by cubesys helped establish SCIA’s Wheelchair Access Team, delivering essential services to the community.
- Support for NSW Transport Contract Bid: cubesys provided key technical support that enabled SCIA to win a critical contract with NSW Transport.
Operational Transformation and Maslow’s Hierarchy of Needs
Daniel Castle, SCIA’s CIO, draws a comparison between cubesys’s services and Maslow’s Hierarchy of Needs. Just as Maslow describes the fulfilment of basic physiological and safety needs as foundational before one can achieve higher-level self-actualisation, cubesys ensures SCIA’s foundational IT infrastructure is secure and efficient. This frees up SCIA to focus on more strategic initiatives and growth, aligning with the organisation’s larger mission. “By managing our essential IT operations, cubesys allows us to focus on innovation and service delivery, which represents our self-actualisation as an organisation,” says Daniel.
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Impact on SCIA’s Operations
Through their partnership with cubesys, SCIA has significantly streamlined operations, reduced technical downtime, and improved overall productivity. The migration of their IVO system to AVD, for example, has resulted in enhanced collaboration and efficiency within the team. Additionally, cubesys’s ongoing cybersecurity services and proactive IT support have preempted several potential issues before they could escalate.
Conclusion
SCIA’s partnership with cubesys has proven transformative. By leveraging cubesys’s expertise and proactive support, SCIA is able to focus on delivering their mission-critical services while leaving day-to-day IT management in capable hands. This collaboration is a testament to how a strategic, value-driven partnership can lead to improved operations, resilience, and long-term growth.